At PrimeTech Distributors LLC, we strive to deliver your orders quickly, safely, and efficiently. Please read our shipping details carefully.

Handling & Transit Time
Orders are processed within 24 hours of confirmation. After processing, please allow 3–4 business days for shipping.

Shipping Fees
We offer free shipping on all orders.

Damaged Parcels
If your parcel is damaged during transit:

Reject the delivery from the courier if possible
Contact our customer service for replacement or re-delivery
If the parcel was delivered without your presence, contact customer service for instructions on next steps.

Shipping Status
Once your order ships, we will email you a shipping confirmation with tracking details. If you do not receive the email immediately, rest assured your delivery is on schedule according to the estimated delivery date at checkout.

Order Changes
To modify an order, please contact us immediately. Custom or pre-ordered items cannot be swapped for other designs.

Lost or Undelivered Items
If your tracking shows delivered but you haven’t received your parcel:

Contact the carrier to locate your shipment
If the issue persists, email us at info@primetechdistributorsllc.com

Contact Information
For any questions about shipping, reach out to us:

Email: info@primetechdistributorsllc.com
Phone: +1 737-276-2024
Address: 5900 Balcones Drive #27921 Austin, TX 78731, USA